As well as welcoming new starters in our Meet the Team series, we wanted to shine a light on some of the longer-serving members of our Event Genius family.
We’ll catch up with each to find out a bit more about their role here at Event Genius, what they enjoy the most, their journey so far, and what they like to get up to in their spare time.
First up is Senior Client Success Manager Holli Bennett, who – when she self-admittedly isn’t propping up one of south London’s dingy dive bars – is going above and beyond to help our partners manage their events.
Tell us about your current role as Senior Client Success Manager at Event Genius?
My current role as Senior Client Success Manager is to manage the relationship we have with various promoters. My primary focus is on promoters within the Brits region, ranging from Event Horizon who put on events such as Rolling Loud and Afro Nation, to AEG Presents who host British Summer Time and All Points East. I look after the end-to-end process once the deal is signed, starting with the event setup and finishing with the on-site logistics to ensure all customers get their tickets and into their events seamlessly.
How did you get to working at Event Genius and how long have you worked for the company?
I was actually head-hunted by the Festicket Co-Founder Zack Sabban all the way in August 2015! I received a message via LinkedIn and everything went from there. I’ve worked for the company since September 2015, so it’ll be seven years soon.
How would you describe working at Event Genius?
Working for Event Genius is a complete rollercoaster! No two days are the same, and it certainly keeps you on your toes. There are always new developments, system improvements, and plenty of team socials or spur of the moment pub trips to relax and let your hair down after a tough day in the office. As cliche as it sounds, there really is a family-like camaraderie within the company and I know certain individuals will always have my back and help me out if and when it’s needed.
Tell us how your typical day looks?
As I said previous, no two days are the same in my day-to-day role. And the summer months look starkly different to the winter months, but in general I’ll start with checking my emails and looking at my to-do list for the week to see if anything is super urgent and needs my attention.
Once I’ve assessed that, I’ll go onto setting up whatever I need to for the day. That could be a new event that’s set to launch, scheduling in some allocation or price changes that are upcoming, or giving prospective new clients a quick demo of how our system works.
In the summer months I’m generally on the road, out and about at our events ensuring the access control runs smoothly, liaising with promoters on site, and generally helping out wherever I can.
What do you enjoy most about your role?
My absolute favourite part of my role is being on site at festivals in the summer, and seeing all the months of hard work come to fruition. There’s just nothing quite like being in a (most of the time) muddy field absorbing the infectious atmosphere and excitement of our customers ready to enjoy their day or weekend.
What are you looking forward to next in your role at Event Genius?
My next big adventure is working in Portugal for Event Horizon’s three Portimao events - Secret Project, Afro Nation and Rolling Loud. I can’t wait to get back on site and in some sun!
Have you always been in your current role and team? If not, tell us about your journey at Event Genius into this role.
I have always been within the Account Management team here, which for the majority of my tenure was headed up by the absolutely incredible Francesca Wong-Kwan-Lun. Since Fran left for pastures new, I’ve taken a slightly more senior role within the team, now headed up by Ben Hirons, to assist with new and exciting changes within the team and company wide.
What has been your most memorable experience at Event Genius to date?
My most memorable experience to date has been being nominated for the Unsung Hero of the Year award at the Festival Awards this year. It was incredibly humbling and rewarding knowing that my peers (who secretly nominated me!) thought so highly of me. The recognition alone was so so lovely. I didn’t win the award, but I attended the fancy awards' ceremony and drank a lot of red wine, which was a great consolation prize.
And finally, what do you enjoy doing when you’re not working?
When I’m not working, you’ll find me in dingy dive bars or pub basements in South East London with a pint of Dark Fruits watching predominantly DIY punk, ska or emo bands.
Holli is based in our London office, but we also have offices across the world, including in Europe, North America and Australia, and are actively growing our teams across all these territories.
We’re a close-knit team of passionate music fans and event-goers dedicated to making the industry a better place for fans and organisers alike, and are always on the lookout for other like-minded individuals to join the family.
If you are interested in finding out more about working at Festicket and Event Genius, and the positions we are currently hiring for, you can do so by clicking here.
Tell us about your events and discover how Event Genius will help you deliver unforgettable experiences from the moments tickets go on sale, until the music stops.